Returns & Exchanges

At NOVE, we strive for perfection in every stitch, but we understand that sometimes a piece isn't the perfect fit. We offer a seamless return and exchange window within 30 days of delivery to ensure your wardrobe is nothing less than exceptional.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unworn items with original tags attached into their original packaging to ensure the garments remain protected during transit.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our atelier receives and inspects your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.